Return window
Requests should be made within 30 days of delivery.
To help us review your refund request, contact Petroamer support with your order number, checkout email, item name, and a clear reason for the request.
Refund Policy
Clear refunds for carefully reviewed returns.
Petroamer reviews refund requests with a practical, item-by-item approach. This policy explains when refunds may be approved, how returned pet gear is inspected, and what details help us process your request clearly.
Item review
Returned pet gear must be inspected first.
Items should be unused, clean, undamaged, and returned with original packaging when possible. Pet hair, odor, washing, outdoor wear, or missing components may affect eligibility.
Payment method
Approved refunds go back to the original payment method.
Once a refund is approved and processed, your bank, card issuer, or payment provider may need additional time before the refund appears on your statement.
Shipping fees
Shipping costs may not always be refundable.
Original shipping fees and return shipping costs may be excluded from refunds unless the case involves an approved item issue or fulfillment error.
Refund Path
A refund begins with a verified return case.
Please do not send items back without contacting us first. A clear support request allows us to confirm the order, review eligibility, and provide the correct return instructions.
01
Send request details
Include your order number, checkout email, item name, and reason for the refund request.
02
Return review
Eligible items are inspected after arrival to confirm condition and order match.
03
Refund decision
Approved refunds are processed to the original payment method when the review is complete.
Refund Standards
Built around clean, unused pet gear.
Pet products require extra care during review because they may come into contact with fur, food areas, grooming routines, or outdoor surfaces.
Unused condition
Items with signs of use, wear, washing, odor, or pet hair may not qualify for a refund after inspection.
Packaging matters
Original packaging, tags, inserts, and accessories help us review the return accurately.
Order verified
Refund requests must match a confirmed Petroamer order and the email address used at checkout.
Case notes help
Photos and clear notes may be requested for damaged, incorrect, or missing item cases.
How do I request a refund?
Contact Petroamer support with your order number, checkout email, item name, and reason for the request. Please wait for return instructions before sending anything back.
When is a refund approved?
Refunds are typically reviewed after the eligible returned item is received and inspected. Approval depends on order verification, return timing, item condition, and the reason for the request.
How long does it take to receive the refund?
After a refund is approved and processed, the original payment provider may need additional time to post the funds. Processing times can vary by bank, card issuer, or payment service.
Are shipping fees included in my refund?
Shipping fees are not always refundable. Return shipping costs may also be the customer’s responsibility unless the return is related to an approved item issue or fulfillment error.
What if my item arrived damaged or incorrect?
Contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We will review the case and provide the next step.
Need help with a refund?
Send your order number and a short note about the issue. Petroamer support will review the details and guide you through the next practical step.
Email
info@petroamer.xyz
Phone
9792701353
Address
420 PASO FINO ST Waco TX 76706